TICKET FAQs
WHEN WILL I RECEIVE MY TICKET?
If you have chosen to receive an e-ticket, you will receive this very shortly after your booking is confirmed to the email address linked on your account.
WHEN WILL I RECEIVE MY HOSPITALITY TICKET?
You will receive an email confirmation for your order once payment has been made. Official VIP Hospitality Experience packs for customers in the UK, IOM and CI you will receive your tickets within approx. 2 weeks of making your booking.
Bookings from Europe or the Rest of the World will not be posted out, but these will be available to collect from the Official Box Office on event
WHAT HAPPENS IF MY TICKETS DO NOT ARRIVE BEFORE I TRAVEL TO THE ISLE OF MAN?
You will need to contact us at iomttraces@gov.im. We will be able to make replacement tickets available for collection.
ARE THE GRANDSTANDS WHEELCHAIR ACCESSIBLE?
There is a lift, which services the seats of the Main TT Grandstand. Wheelchair accessible seating is only available on the Main TT Grandstand, subject to availability. Please book by emailing iomttraces@gov.im
IS THE TT MERCURY CLUB WHEELCHAIR ACCESSIBLE?
Yes, the main club area is accessible. The Grandstand in the grounds of the hospitality suite is not wheelchair accessible. However, a wheelchair seat in the Main Grandstand can be reserved for you free of charge – please email iomttraces@gov.im to arrange
I CAN NO LONGER ATTEND. CAN TICKETS BE RETURNED?
We’re sorry, but we’re unable to offer refunds or exchanges for tickets unless the event is cancelled. Please email iomttraces@gov.im in the first instance if you have any queries
WHERE DO I FIND CONFIRMATION OF MY BOOKING?
You should have received a confirmation email at the time of booking (please check your junk mail if it’s not in your main inbox). Alternatively, you can see a breakdown of your purchases in your ticket account by signing in on the ticket webpage and under ‘My Account’ choose ‘Account History’
ON-SITE FACILITIES
ARE THERE CASH POINTS ON SITE?
No, there are currently no cash points at any of the Official Grandstands locations, the nearest cashpoint is approximately 1km away.
WHAT FACILITIES ARE ON SITE?
Official Grandstands offer WiFi, food and drink, toilets, parking and live race commentary.
WHERE CAN I PARK?
Parking is available in the grounds of the Main Grandstand. Please follow the signage provided and follow instructions of the car park stewards.
VIP Hospitality Experience ticket holders will receive a parking pass allowing access to the dedicated VIP Car Park as part of their VIP Hospitality Experience Pack
WHERE ARE THE DISABLED PARKING SPACES?
A limited number of disabled car parking spaces are available. Please see a steward upon your arrival and you will be advised accordingly
HOW TO GET TO THE TT GRANDSTAND
PUBLIC TRANSPORT
The VIP Hospitality Suite and Official Grandstands can all be accessed by bus - please see Bus Vannin website for more info and access to their Journey Planner - https://www.iombusandrail.im/
There are also a number of taxi companies on the Isle of Man which can provide travel to all Official Grandstand locations
CAN I PARK OVERNIGHT?
Overnight parking is not permitted at any of the Official Grandstand locations or at the VIP Suite
WHAT TIME DO THE GRANDSTANDS OPEN?
Grandstands will open 1 hour before the scheduled road closing times for that day and they will close shortly after the end of the race or qualifying session. However, please check the details on your ticket.
WHAT TIME DOES THE TT MERCURY AND LEGENDS CLUB OPEN?
For Race Day Hospitality events, the Hospitality Suite will open at 09:00 and will close at 17:00. For other events, please see the details specified on the ticket.
OTHER
ARE THE GRANDSTANDS COVERED?
No
PROHIBITED ITEMS IN GRANDSTANDS
The following items are not permitted in any of the Official Grandstands or VIP Hospitality Suite:
Bags over 20 litre capacity
Glass bottles and glass containers
Restricted and illegal substances
Offensive weapons
Items that are deemed dangerous, offensive or unsuitable
Drones or remote-controlled aircraft
Step ladders or any similar item which may obstruct another attendees’ view
Lasers
Fireworks / pyrotechnics
Any items which might be subject to ambush marketing
Smoke canisters
Powered scooters (excluding disability scooters) / hover boards
Electric cycles Sun parasols (excluding umbrellas)
Alcohol
Food and drink purchased outside the venue (VIP Hospitality Suite only)
CAN I TAKE PHOTOS AND FILM FROM THE GRANDSTANDS OR TT MERCURY CLUB?
Yes, provided it is for personal use only and not for commercial purposes
